Online Verification: Knowing Your Customer

Jay Sarzen, who is an analyst at the AITE Group, shares his vision on the rise rise of online insurance channels. Sarzen thinks that face-to-face insurance transactions will decrease rapidly. Knowing your customer will be essential. 


Detecting Fraud at the First Contact

Bill Weston from the Georgia Insurance Commissioners Fraud Division shares how fraud knowledge should not be limited to special investigators. If fraud education is provided to people that take the first contact, more fraud could be detected.


The 8 Biggest Fraud Challenges for Insurers

The insurance industry is modernizing fast in numerous ways. Hot topics such as insurtech, mobile adoption, blockchain and predictive analytics are just a number of improvements that change the way insurers work. However, insurers face a number of challenges in effectively responding to fraud.

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