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Utilizing Social Media: Know What You Can And Can’t Do

Utilizing Social Media: Know What You Can And Can’t Do The benefits of using social media in insurance investigations are numerous. Joseph Stephenson, Managing Director of the SIU at Hagerty Insurance, talks about the thin line between what investigators are allowed to do on social media… and what not.

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Future of Social Media for Insurers

Future of Social Media for Insurers Insurers should move away from desktops and become more flexible by benefiting from mobile devices. Joseph Stephenson, Managing Director of the SIU at Hagerty Insurance, talks about tapping into social media platforms and using the available data for insurance investigations.

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Fraud Schemes: Faking a Car

Joseph Stephenson, Managing Director of the SIU, explains how people create fake cars by sending in false photos and paper trails -as these are often non-existent for classic vehicles. These “paper cars” are then insured and disappear.

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Keeping up with Modern Fraudsters

Jay Sarzen, who is an analyst at the AITE Group, shares his vision on the modernization of fraudsters. Insurance carriers have to get rid of old techniques and out-dated systems in order to fight the fraudsters of today.

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Online Verification: Knowing Your Customer

Jay Sarzen, who is an analyst at the AITE Group, shares his vision on the rise of online insurance channels. Sarzen thinks that face-to-face insurance transactions will decrease rapidly. Knowing your customer will be essential. 

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Detecting Fraud at the First Contact

Bill Weston from the Georgia Insurance Commissioners Fraud Division shares how fraud knowledge should not be limited to special investigators. If fraud education is provided to people that take the first contact, more fraud could be detected.

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Rise of Gang Related Activities

Bill Weston from the Georgia Insurance Commissioners Fraud Division explains how gangs are more involved in committing insurance fraud due to high rewards and low risks.

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